Security and fair play

We are now eCogra approved
EuroPoker.com has proved its commitment to customer service by announcing its relationship with eCogra, the online gaming body which specializes in making the internet safer for the user. To be accredited the eCogra seal of approval means that EuroPoker.com is one of the safest sites on the internet, both for fairness and for the security of their players.

Financial security
EuroPoker.com has a simple policy when it comes to handling your money. We only deal with the best, most reputable online payment companies who can display a long record of excellence and a total commitment to transactional security.

With these high demands in focus, EuroPoker.com uses Optimal Payments, a world leader within Internet credit card processing, to carry out all transactions. They do this using Thawte SSL (Secure Sockets Layer) protocol software which encrypts all transmitted data in the case of both deposits and cash outs. In house monitoring is carried out 24-7 and we have developed state of the art methods designed to detect any attempted fraudulent activity within the EuroPoker.com framework.

Furthermore, your funds will never be used for operational or speculative purposes – what's yours stays yours. You are the only person who can access your EuroPoker.com account and we cannot use it without securing your express permission.

When it comes to cashing out, we realise that a big part of the thrill of playing poker is winning, right? We ensure you can cash out when you like without any fuss or unnecessary complications. Once your account has been registered, we have the information and systems in place to make sure this happens without delay.

24-7 Monitoring
We are aware that poker is a game where knowledge is power. Especially knowledge of the hands of other players. EuroPoker.com has taken every step possible to ensure other players cannot access this info. For example, players are not allowed to open more than one account and we do not permit players from the same computer or network to play at the same table. Furthermore, we constantly monitor player activity for evidence of collusive play and have developed automated systems and specially trained staff to detect and analyse abnormal playing patterns. You and you alone can see you cards – exactly like playing round a real table. And exactly like the real thing, we don't hesitate to deal with cheating.

Data protection
EuroPoker.com is serious about information security and data protection. As a result, all player details are held securely and never divulged to third parties without your full consent. Information transfers are carried out using Thawte SSL (Secure Sockets Layer) certificates that encrypts sensitive data.

Our anti-collusion policy
If it is found that a player has carried out or been involved in any type of fraudulent activity in the course of taking part in any EuroPoker.com game, EuroPoker.com reserves the right to hold any or all of the player's funds indefinitely.

Fraudulent activity may include, but is not limited to, use of stolen credit cards, fund transfer to other player's accounts (chip dumping), forgery or collusion.

When it comes to games, each player's cards are sent exclusively to that individual's computer and under no circumstances can they be viewed anywhere else. For further security, all actions and activities made during a game are logged and saved in our database enabling us to analyse hands and detect suspicious playing patterns or other fraudulent activity.

EuroPoker.com investigates every complaint made by players who suspect they may have been negatively affected by collusive gaming. Hand history transcripts for every player are available, detailing exactly how bets were placed in each game as well as the final hands of all players who called the river card. EuroPoker.com will permanently ban any player who attempts to commit collusion during one of our games.

Furthermore, it is impossible for two players sharing the same IP number – by that we mean the same computer or network) to play at the same table.

If you suspect you have been affected by collusive play, please contact the EuroPoker.com support staff immediately.